Privacy Policy

Tripconductor is a tour booking platform that connects creative tour guides with travelers seeking an unforgettable vacation experience. We also take it as our responsibility to provide travel tips and special promos to help travelers achieve their goals faster.

The following Privacy Policy (“Policy”) summarizes the various ways that Tripconductor (“Tripconductor” or “us” or “we”) and other affiliated and related companies use the information you provide to us or we gather from you while you access or use the website at www.tripconductor.com (the “Site”), our mobile applications (“App”), and our related sites and online services (collectively, the “Services”). It is our goal to provide you with information that is tailored to your individual needs and, at the same time, respect your privacy.

Please read this Policy carefully. Your access to or use of any part of the Services will constitute your notice about our collection, use, and disclosure of your information in accordance with this Policy. If you do not wish that we collect, use, and disclose your information in accordance with this Policy, please do not access or use the Services. This Policy does not cover information collected elsewhere, including, without limitation, offline or on sites linked to through the Services. We may add to or amend this Policy without notice. We may also post different privacy statements for some Services, and when we do so, this Policy does not apply. For example, separate policies and terms apply to information collected through our other mobile applications.

This Policy applies solely to information collected by us through the Services and does not apply to any third-party activities, including third-party websites linked from our Services, third-party social networking platforms or features we make available through our Services, or third-party ads displayed on our Services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy statements of those third parties. If you have questions or concerns regarding this statement, contact us at privacy@tripconductor.com

Cookie Policy

This website uses our own cookies and third-party cookies to collect information in order to analyze users’ browsing habits and to ensure the best experience on our website. By continuing to use this website, you accept our use of cookies.

What are cookies and how do they work

Cookies are small files that are sent to and stored in your computer by the websites you visit. Cookies are stored in your browser’s file directory. Next time you visit the site, your browser will read the cookie and relay the information back to the website or element that originally set the cookie.

What information we collect from you

The following are the information we automatically collect about visits & usage.

For all Site visitors or App users, not just registered users, we collect information such as IP address, device identifier, browser type, device type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time stamp, exit page information, and other information about how you use the Services. To do this, we and our third-party service providers use cookies to enhance your experience while on our website, serve personalised content, provide social media features and optimise our traffic.

What information others may collect about you

Other third parties may collect information about you through our Services, including personally identifiable information about your online activities over time and across different websites when you use our Services. We describe some of those activities below, but understand that our Policy does not cover these or any other third parties, their products, actions, or their services. We cannot control how third parties collect, use, or secure your data. For information about third-party privacy practices, please consult their privacy policies.

Third-party sign in and social-media features

You can log in to our Services using sign-in services provided by third parties, including certain third-party social networking platforms. Certain third-party services we may feature through our Services give you social media options to interact with buttons or widgets that let you like information or post information about your activities from our Site to third party sites and platforms publicly or within your network. These services will share certain personal information with us as described in the sign-in notices or in their privacy policies.

Third-Party Advertising

We may use third parties to serve ads in our Services. These third parties may automatically collect information about your use of the Services, visits to our websites and other websites, your IP address, your ISP, and the browser you use to visit our website (but not your name, address, email address, or telephone number). Third parties may collect information by using cookies, clear gifs, or other technologies. These third parties may use this information to deliver advertising targeted to your interests and to better understand the usage and visitation of the Services and the other websites tracked by these third parties. This Policy does not apply to, and we are not responsible for, cookies or clear gifs in third-party ads. We encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology.

Flash LSOs

When we post videos or other media on our site, third parties may use locally shared objects, also known as Flash cookies, to store your preferences for volume control, or to personalize certain features. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie-management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, go to the Macromedia website.

How can I manage cookies

You can review the options available to manage cookies in your browser. The browser can be used to manage cookies relating to basic functions, site improvement, personalisation and advertising. Different browsers use different ways to disable cookies, but they are usually found under a Tools or Options menu. You can also consult the browser’s help menu. In addition to cookie management, browsers usually let you control files similar to cookies, for example Local Shared Objects, e.g. by enabling the browser’s privacy mode.

Please see below for more information.

  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Safari (Desktop)
  • Safari (Mobile)
  • Android Browser
  • Opera
  • Opera Mobile

Disabling cookies may prevent you from using certain parts of the Site. If you delete your cookies from the browser, you may need to remember to re-install opt-out cookies.

How long do we keep the information

It depends based on the type of cookies. Session cookies expire when you close the browser. Persistent cookies, including Local Shared Objects (“Flash cookies”), have typical expiration dates ranging from two months up to a couple of years.

How Your Information Is Used

In addition to the uses described in this policy, we may use personal information about you to create and maintain your travel profile and experience, send you marketing messages about our Services and products and services of our partners, and otherwise provide you with and improve the Services. We also use the information that we gather to personalize and customize experiences, content, marketing, and recommendations across all our Services, including to target content on our Services to closely match your interests and, if you have selected to receive email communication from us, target email marketing messages that are more appropriate to your needs. We may use your personal information to respond to your comments and questions and provide customer service; send you information related to your requests and purchases, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages; communicate with you about contests, promotions, rewards, upcoming events, and process and deliver contest entries and rewards; link or combine your personal information with other information we get about your use of other services and from third parties to help understand you and your needs, and provide you with recommendations, better service, and customized marketing; and protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

How Your Information Is Protected

We maintain data handling and storage practices and procedures that are designed to promote the integrity and confidentiality of the personally identifiable information. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How Your Information is Shared

You may choose to display certain information you give us in your public profile. Our Site may also offer publicly, accessible feedbacks/testimonials, blogs or community forums. You should be aware that any information you choose to share in these areas may be read, collected, and used by others.

Tripconductor shall be able to use and share such Feedback without your consent, only if Tripconductor does not use your first and last name. If you give prior consent to us, we shall be able to use and share such Feedback, while including your first and last name.

To request removal of your content or information from our community forum, contact us at privacy @tripconductor.com.

In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

In addition, we may share your personal information as follows:
When we believe it is appropriate to comply with a judicial proceeding, court order, or legal process served on our Site and/or investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Tripconductor, our users, or others; and in connection with the enforcement of our terms, contracts, User Agreement and in connection with a corporate transaction, such as a divestiture, merger, acquisition, consolidation, or asset sale (or the negotiation thereof), or in the unlikely event of bankruptcy. We may assign or transfer your information as part of the transaction with third-party business firms contracted to provide specific services to us, such as a credit card processing company, email messaging providers, SMS providers, and other third parties that perform services on our behalf as a part of the Service.

What choices are available to you on our Services

We think that you benefit from a more personalized experience when we know more about you and your Tripconductor experience. However, in some cases you can limit the information you provide to us, and you can limit the communications that we send to you.

Registration is optional. If you choose not to register, certain features of the Service and sections of our Site may be inaccessible, but you will be able to view the main pages of the Site. Registration and log-in are required to book or list tours and vacation packages using our Service.

In the account settings section, you may make changes to or delete inaccuracies in your account and change your password, privacy settings, or contact information such as your name and email address. We will retain your information for as long as your account is active or as needed to provide you the Service and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account, modify your information, or request that we no longer use your information to provide you the Service, contact us at privacy@tripconductor.com.

Email Choices

You can manage your email preferences or unsubscribe from promotional emails by: (1) following the unsubscribe instructions in our emails; or (2) emailing us at privacy@tripconductor.com. You may update your email preferences from time to time. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important information related to your account and your use of the Service. For example, even if you have unsubscribed from our email messages, we may still send you emails confirming or related directly to an activity or created through the Service confirming registration.

SMS Choices

You may choose to receive SMS alerts regarding delays, changes, and other alert information specific to your bookings sent by the Service to your mobile device.

Do not track

We may not recognize or respond to every type of “do not track” signal or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services, but we give you certain choices about how we collect personally identifiable information as described in this Policy. Many Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site including certain opt-out cookies. Cookie management tools provided by your browser usually will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit the Macromedia website.

International Users: Applicable Law

Please note that the personal information you submit to our Service will be transferred to our contracted server to be processed by us in order to provide this Site and the Service to you or for such other purposes as set forth in this Privacy Policy. If you are not a resident of Spain, you acknowledge and agree that we may collect, process, use, and store your personal information, as discussed in this Privacy Policy, outside your resident jurisdiction, including in the European Community. Please be aware that Spanish law and laws of other countries where we may store and process your data may offer different levels of protection for personal information than may be available in your country.

Updates to This Policy

We may update this Privacy Policy to reflect changes to our information practices. If we change our Privacy Policy, we will post those changes to this Privacy Policy and change the “last revised” date above. If we make any material changes, notice of the changes will be posted along with the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have questions or concerns regarding your privacy or security on our Site, please feel free to contact us.

Email: privacy@tripconductor.com